Terms and Conditions of Sale

ORDERING

PLEASE USE THE ORDER FORM PROVIDED WHENEVER POSSIBLE. THE FORM CAN EITHER BE PRINTED THROUGH YOU INTERNET BROWSER OR OTHERWISE A IT CAN BE DOWNLOADED AS A WORD DOCUMENT.

PLEASE ENSURE YOUR FULL NAME, ADDRESS AND POSTCODE ARE CLEARLY PRINTED AT ALL TIMES.

PLEASE GIVE A TELEPHONE NUMBER OR EMAIL ADDRESS IF POSSIBLE IN CASE OF ANY QUERY ABOUT YOUR ORDER.

PAYMENT

PLEASE SEND CHEQUE OR POSTAL ORDER WITH YOUR ORDER MADE PAYABLE TO COTTAGE NURSERIES. WE NOW ACCEPT VISA, MASTERCARD, OR DEBIT CARD PAYMENTS. CHEQUES OR CREDIT CARD PAYMENTS WILL NOT BE CASHED UNTIL 14 DAYS BEFORE YOUR PLANTS ARE READY TO BE DISPATCHED. IF NO SUBSTITUTES ARE ACCEPTABLE PLEASE SEND A LIMITED AMOUNT CHEQUE. FOR EXAMPLE, IF THE ORDER COMES TO £20 THEN WRITE “NOT TO EXCEED TWENTY POUNDS” BETWEEN THE CROSSED LINES.

PLEASE DO NOT SEND CASH UNLESS BY REGISTERED LETTER.

PACKING AND CARRIAGE CHARGES

ORDERS UP TO £40 PLEASE ADD £10.00 DELIVERY

£40 TO £70 PLEASE ADD £13.00 DELIVERY

ORDERS OVER £70 PLEASE ADD £16.00 DELIVERY

FOR DELIVERY TO THE HIGHLANDS AND ISLANDS, NORTHERN IRELAND AND ISLES OF SICILY PLEASE PHONE FOR A QUOTE.

PLEASE NOTE A SIGNATURE WILL BE REQUIRED FOR ALL DELIVERIES.

IF NECESSARY PLEASE GIVE A ALTERNATIVE DELIVERY ADDRESS, E.G. A NEIGHBOUR.

RECEIPTS AND ACKNOWLEDGEMENT OF ORDER

SHOULD THESE BE REQUIRED PLEASE ENCLOSE A STAMPED ADDRESSED ENVELOPE WITH YOUR ORDER.

DISPATCH OF ORDERS

ORDERS ARE SENT OUT IN ROTATION DURING THE APPROPRIATE SEASON. ORDERS WILL BE SENT AS SOON AS POSSIBLE BUT MAY BE DELAYED DUE TO BAD WEATHER OR BUSY TIMES.

MINIMUM ORDER

WE HAVE NO MINIMUM ORDER BUT ALL ORDERS ARE SUBJECT TO OUR PACKING AND CARRIAGE CHARGE.

SUBSTITUTES

SHOULD A VARIETY BE UNAVAILABLE WE WILL SEND AN ALTERNATIVE OF EQUAL OR HIGHER VALUE. PLEASE LIST A FEW ALTERNATIVES OR STATE THAT YOU WISH NO ALTERNATIVES TO BE SENT.

COMPLAINTS OR SHORTAGES

WE ENDEAVOUR TO MAINTAIN HIGH STANDARDS BUT SHOULD YOU HAVE ANY REASON FOR COMPLAINT OR IN ANY CASE OF SHORTAGE PLEASE INFORM US IN WRITING WITHIN SEVEN DAYS OF RECEIPT OF ORDER.

YOUR GUARANTEE

IF YOU ARE NOT SATISFIED, PROVIDED YOU RETURN THE PLANT AND LABEL, IN THE ORIGINAL POT, WITHIN FOURTEEN DAYS OF RECEIPT, WE WILL EITHER REPLACE THE PLANT OR REFUND THE PURCHASE PRICE EXCLUSIVE OF ANY POSTAGE.